The following document explains how we treat accredited investors like you.
Bank of Singapore is expected to comply in delivering best execution in respect of certain financial instruments within the scope of requirements imposed by applicable laws and regulations in the locations we operate in.
We believe in transparency and being forthright with all clients and investors. We strive to disclose all information that could help you evaluate our strengths and understand the corporate governance of our Bank. We have a transparent governance structure that ensures the interests of all our stakeholders are protected.
In line with the culture of our parent company, OCBC, we are focused on building enduring relationships with clients by making fair dealing the basis of our business. In our dealings with you:
Fair dealing is embedded in the Purpose and Values that are the bedrock of both banks, especially in our Value of Integrity. These Values – the others are Customers, People, Teamwork, Prudent Risk Taking and Effectiveness – are continuously and consistently instilled as principles both to guide decisions and behaviour, and to inspire our people.
Bank of Singapore's Common Equity Tier 1 Capital Adequacy Ratio (CAR), Tier 1 CAR and Total CAR, as of 31 December 2024, were above the minimum 6.5%, 8% and 10% required by the Monetary Authority of Singapore, respectively.
The Bank has policies and controls that are designed to protect a counterparty’s confidential information. Please note that the Bank, as a regulated entity, has regulatory and other duties to supervise and control its business. The Bank shares information as necessary to fulfil these responsibilities and will respond to general and specific regulatory and other requests with which it is required to comply with. With regard to executed transactions, the Bank analyses this information on an individual and aggregate basis for a variety of purposes, including counterparty risk management.
List of insured deposits
Deposit accounts which are eligible for deposit insurance coverage under the Deposit
Insurance and Policy Owners’ Protection Schemes Act 2011.
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation ("SDIC"), for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please refer to SDIC's consumer guide.
To enhance customer protection and efficiency of payment, the banking industry provides customers with an additional payment arrangement for property transactions as an alternative to the existing arrangement. This applies to refinancing transactions of residential properties in Hong Kong including car parking space in a residential building whether independently or together with a residential unit. This has been endorsed by the Hong Kong Monetary Authority.
At Bank of Singapore, we value high ethical standards that drive our core values – Lasting Value, Integrity, Forward-looking, Respect and Responsibility. What we do, what we say and the decisions we make, must reflect these values.
Bank of Singapore Limited, UK Branch (‘BOSL UK’) is part of the OCBC Group (being for this purpose Oversea-Chinese Banking Corporation Limited (“OCBC Bank”) and its subsidiaries, related and affiliated companies). During its business, multiple situations might arise in which a client’s interests could conflict (or could be perceived to conflict) with those of the OCBC Group, their respective directors, and/or employees (collectively “Related Persons”). There may also be conflicts of interest between OCBC Bank, BOSL UK, OCBC Investment Research Private Limited, OCBC Securities Private Limited or other members of the OCBC Group and any of the persons or entities.
In addressing these conflicts, BOSL UK have developed best practices and our declared objectives concerning conflicts of interest are as follows:
BOSL UK adheres to a Group policy (as revised and updated from time to time) that provides how entities within the OCBC Group manage or eliminate any actual or potential conflicts of interest which may impact the client, BOSL UK, OCBC Bank or related persons.
At Bank of Singapore, UK Branch, we are committed to providing you with the highest quality of service that you, our valued customer, deserve. Your feedback is important to us, and we are committed to addressing any concerns you may have promptly and effectively.
If you feel that our service does not meet your expectations at any point, you can complain however you feel comfortable: by letter, by e-mail or by speaking to any contact at the branch.
Customers can contact us via these channels:
Email: complaintshandling.uk@bankofsingapore.com
Mail: The Gilbert, 2nd Floor, 40 Finsbury Square, London EC2A 1PX
Customers can also reach out to their Relationship Manager or the Branch Manager.
Upon receiving your complaint, we will look into what has happened and try our best to resolve your complaint as soon as we can. If we have been able to sort things out straight away, we will write to confirm and let you know about the summary resolution.
However, depending on the nature of your concern(s), sometimes this can take longer. Where we need to look into your complaint in more detail, we will send you an acknowledgement. This will provide further information and what you can expect in terms of next steps.
If you are not satisfied with the resolution of your complaint, you can escalate the matter to the Financial Ombudsman Service (FOS) at https://www.financial-ombudsman.org.uk/.
