Data Protection Policy – BOS Privacy Statement

The purpose of this document ("Data Protection Policy") is to inform you of how Bank of Singapore Limited and Bank of Singapore Nominees Pte Ltd manage Personal Data (as defined below) which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act"). Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Bank of Singapore Limited and Bank of Singapore Nominees Pte Ltd (including their related corporations and overseas branches and offices) (collectively, the "Companies"), as well as their respective representatives and/or agents ("Representatives") (the Companies and Representatives collectively referred to herein as "BOS", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to BOS in respect of your Personal Data, and your consents herein are additional to any rights which any of the Companies may have at law to collect, use or disclose your Personal Data.

BOS may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated from time to time on our website http://www.bankofsingapore.com/Data-Protection-Policy.html. Please check back regularly for updated information on the handling of your Personal Data.

  1. Personal Data

    In this Data Protection Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

    Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, transactional data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us (including in the form of biometric data), or via other forms of interaction with you.

  2. Collection of Personal Data

    1. Generally, we collect Personal Data in the following ways:

      1. when you submit any form, including but not limited to application forms or other forms relating to any of our products or services or any investments which you purchase through the Companies;
      2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services;
      3. when you interact with our staff, including relationship managers and their assistants, example via telephone calls (which may be recorded), letters, fax, face-to-face meetings and emails;
      4. when your images are captured by us via closed-circuit television cameras ("CCTVs") while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;
      5. when you use some of our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;
      6. when you request that we contact you, or include you in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;
      7. when you are contacted by, and respond to, our marketing representatives, agents and other service providers;
      8. when we seek information about you and receive your Personal Data from third parties in connection with your relationship with us, for example, from referrers, business partners, external or independent asset managers, public agencies or the relevant authorities;
      9. through physical access, internet and information technology monitoring processes;
      10. in connection with any investigation, litigation, registration or professional disciplinary matter, criminal prosecution, inquest or inquiry which may relate to you or any Connected Person; and/or
      11. when you submit your Personal Data to us for any other reason.
    2. When you browse our website and platforms, you generally do so anonymously but please see the section below on cookies. We do not, at our website and platforms, automatically collect Personal Data, including your email address unless you provide such information or login with your account credentials.

    3. If you provide us with any Personal Data relating to a third party (for example, information of your spouse, children, parents, or a Connected Person), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with his/her Personal Data for the respective purposes.
      "Connected Person" may include but is not limited to any beneficial owner, authorised signatory, director, shareholder, officer of a company, partner or member of a partnership, settlor, trustee, beneficial owner, protector or grantor of trust, mandate holder, power of attorney holder, surety, third party security provider, provider of funds, founder and/or employee, payee of designated payment, representatives, agents or nominees.

    4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested. You agree to inform BOS immediately of any change of facts or circumstances which may render any information or Personal Data previously provided inaccurate, untrue or incorrect and provide any information or documentation as BOS may reasonably require for the purposes of verifying the accuracy of the updated information or Personal Data.

  3. Purposes for the Collection, Use and Disclosure of Your Personal Data

    1. Generally, BOS collects, uses and discloses your Personal Data for the following purposes:

        1. responding to, processing and handling your complaints, queries, requests, feedback and suggestions;
        2. verifying your identity and customer due diligence;
        3. managing the administrative and business operations of the Companies and complying with internal policies and procedures (including but not limited to facilitating business continuity planning);
        4. audit purposes;
        5. verifying or confirming trade orders or instructions from you or for your account (including but not limited to instructions on fund transfers or remittances);
        6. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
        7. matching any Personal Data held which relates to you for any of the purposes listed herein;
        8. resolving complaints and handling requests and enquiries;
        9. preventing, detecting and investigating crime, including fraud and money-laundering or terrorist financing, and analysing and managing commercial risks (including but not limited to preventing and detecting loss of BOS’ proprietary and sensitive information);
        10. project management;
        11. providing media announcements and responses, for example in relation to complaints or law suits;
        12. requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our products, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services;
        13. managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
        14. managing and preparing reports on incidents and accidents;
        15. organising events, seminars or trainings;
        16. complying with any applicable rules, laws and regulations, codes of practice or guidelines, obligations, requirements or arrangements for collecting, using and disclosing Personal Data that apply to BOS or that it is expected to comply, according to:
          1. any law binding or applying to it within or outside Singapore existing currently and in the future;
          2. any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Singapore existing currently and in the future;
          3. any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers that is assumed by or imposed on BOS by reason of its financial, commercial, business, or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations;
        17. to assist in law enforcement and investigations by relevant authorities;
        18. in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
        19. archival management (including but not limited to warehouse storage and retrievals); and/or
        20. any other purpose relating to any of the above.

      These purposes may also apply even if you do not maintain any account(s) with us, or have terminated these account(s).

    2. In addition, BOS collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:

      1. If you are a prospective customer:
        1. evaluating your eligibility to open an account with us and your financial and banking needs and providing recommendations to you as to the type of products and services suited to your needs;
        2. assessing and processing any applications or requests made by you for products and services offered by BOS; and/or
        3. any other purpose relating to any of the above.
      2. If you are a customer holding an account with BOS or a Connected Person or an administrator, executor, liquidator, official assignee, receiver, judicial manager or other similar official who has been so appointed pursuant to bankruptcy or insolvency proceedings instituted in Singapore or elsewhere in respect of a BOS customer or any security provider:
        1. opening, maintaining or closing of accounts and our establishing or providing banking and trust services to you;
        2. processing fund transfers or any other instructions provided in relation to the account of a BOS customer;
        3. where account or relationship managers or agents have been assigned to service your account or portfolio, using your telephone number(s) to contact you from time to time in order to take your instructions, and/or provide you with information, updates, or recommendations and / or in accordance with the terms and conditions of our agreement with you;
        4. processing applications for and facilitating the daily operation of services and credit facilities provided to you or other persons or corporations for whom you act as surety or third party service provider;
        5. conducting credit checks at the time of application for credit and at the time of regular or special credit reviews;
        6. facilitating or processing your application for insurance products and/or trust services offered by BOS and its business partners;
        7. carrying out client reviews, for example, annual reviews of your portfolio;
        8. to establish your financial situation, risk profile, investment experience and investment objectives to help you consider the suitability of the products you have invested or intend to invest;
        9. providing internet banking services (including but not limited to carrying out special handling requests for PIN mailers and tokens);
        10. networking to maintain customer relationship;
        11. providing client servicing (including but not limited to responding to individual requests by customers, mailing services, reconciliation services and providing customer satisfaction);
        12. facilitating the transfer of funds within BOS banking accounts or from BOS accounts to external banking accounts and vice versa;
        13. administering exceptional approvals, fee adjustments or waivers;
        14. dealing with and designing investment products (for example, bonds, derivatives, equities, funds);
        15. registering the pledge or charge that you or the surety or the third party security provider has granted in favour of BOS as security for the credit facilities granted by BOS to you; 
        16. administering credit and debit cards (including but not limited to processing card applications, transactions and credit limit approvals); 
        17. providing cheque deposits and issuance services;
        18. determining and collecting amounts owed by you or the borrower for whom you act as surety or third party security provider or those providing security or acting as surety for your liabilities and obligations;
        19. enabling any Company or third party to perform the functions that BOS may have outsourced to it in relation to the management of your account or transactions;
        20. enabling an actual or proposed assignee of BOS, or participant or sub-participant or transferee of BOS’ rights, liabilities or obligations in respect of (1) you or (2) a security provider who provides security or acts as surety for your liabilities and obligations to evaluate the transaction intended to be the subject of the assignment, participation, sub-participation or transfer; and/or
        21. any other purpose relating to any of the above.
      3. If you are an employee or agent of a referrer or other intermediary:
        1. marketing services and products;
        2. processing commission remuneration;
        3. performing due diligence and reference checks; and/or
        4. any other purpose relating to any of the above.
      4. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by BOS;
        1. managing project tenders or the supply of goods and services;
        2. processing and payment of vendor invoices;
        3. complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (which includes disclosure to regulatory bodies or audit checks); and/or
        4. any other purpose relating to any of the above.
      5. If you are a party or counterparty to a transaction (for example, a beneficiary of a fund transfer or payment):
        1. providing cash, payment and transactional services (including but not limited to the execution, settlement, reporting and/or clearing of the relevant transaction); and/or
        2. any other purpose relating to any of the above.
      6. If you sit on the BOS Board of Directors:
        1. facilitating appointment to the Board (including but not limited to managing the publication of directors’ statistics on annual reports and circulars);
        2. complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies or conducting due diligence);
        3. administrative matters (including but not limited to the maintenance of statutory registers and lodgement of directors’ fee);
        4. managing insurance programmes; and/or
        5. any other purpose relating to any of the above.
    3. In addition, where permitted under the Act, BOS may also collect, use and disclose your Personal Data for the following purposes (which we may describe in our documents and agreements as "Additional Purposes" for the handling of Personal Data):

      1. providing or marketing services, products and benefits to you, including promotions, loyalty and reward programmes;
      2. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the customisation, provision or offering of products and services, marketing or promotions, whether by BOS or other third parties;
      3. sending you details of products, services, special offers and rewards, investment or research reports or guides, either to our customers generally, or which we have identified may be of interest to you; and/or
      4. conducting market research, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile.
    4. If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, BOS may contact you using such Singapore telephone number(s) (including via voice calls, text , fax or other means) with information about our products and services (including discounts and special offers).

    5. In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

  4. Disclosure of Personal Data

    1. BOS will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be provided, for the purposes listed above (where applicable), to the following entities or parties, whether they are located overseas or in Singapore:

      1. BOS’s related corporations and overseas branches and offices;
      2. counterparties and their respective banks in relation to transactions for your account including purchasing and selling of securities and investment products, fund transfers, payments, issuance of standby letters of credit, banker’s guarantees or letters of undertaking and drawing of cheques;
      3. third party recipients of reference letters;
      4. companies providing services relating to insurance and/or reinsurance to BOS;
      5. insurers or brokers in relation to the insurance products or services that you have applied for or purchased;
      6. trustees, attorneys and asset managers appointed by you to manage your account held with BOS;
      7. referrers who have referred you to BOS;
      8. any person (1) who provides security or acts as surety for your liabilities and obligations to BOS or (2) for whom you act as surety or third party security provider;
      9. agents, contractors, vendors, installers, or third party service providers who provide administrative or operational services to BOS, such as courier services, telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival, customer support investigation services or other services to BOS;
      10. agents, contractors, vendors or other third party service providers in connection with marketing, products and services offered by BOS;
      11. analytics, search engine providers or third party service providers that assist us in delivering our products, services, websites and platforms as well as improving and optimising the same;
      12. credit reporting agencies;
      13. debt collection agencies;
      14. your employers which are financial institution, for their internal surveillance or monitoring purposes;
      15. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or any debt or asset sale) involving any of the Companies;
      16. credit card companies and their respective service providers in respect of credit cards held by you;
      17. translators;
      18. our professional advisers such as our auditors and lawyers;
      19. third parties who provide corporate advisory services or due diligence services in connection with you, any Connected Person or your account held with BOS;
      20. relevant government regulators, government ministries, exchange, statutory boards or authorities or law enforcement agencies who have jurisdiction over BOS or any Company or over any transaction entered into by you, such as the Monetary Authority of Singapore, Singapore Exchange Limited, the Accounting and Corporate Regulatory Authority, the Insolvency and Public Trustee Office, the Inland Revenue Authority of Singapore and the Commissioner of Charities, as well as to comply with listing and other requirements or directions of Singapore Exchange Limited and/or any other relevant securities exchange;
      21. any liquidator, receiver, administrator, judicial manager, trustees-in-bankruptcy, custodian or other similar official who has been so appointed, pursuant to bankruptcy, winding-up or insolvency proceedings instituted in Singapore or elsewhere, in respect of you or your assets;
      22. third parties who carry out registration of charge or pledge over the assets that you have pledged or charged to BOS;
      23. corporate service providers or lawyers, who are appointed by you;
      24. surveyors or valuers or other third parties in relation to assets which you will be charging or mortgaging to BOS;
      25. the Central Provident Fund (“CPF”) Board in relation to CPF investment products;
      26. financial institutions, brokerage houses, clearing houses, depository, depository agents, managers, administrators, fund houses, registrars, custodians, external banks, the Central Depository, nominee banks and investment vehicles in relation to asset management and investment product settlement processing;
      27. collection and repossession agencies in relation to the enforcement of repayment obligations for loans;
      28. third parties who organise promotional or marketing events, seminars or trainings;
      29. any actual or proposed assignee of BOS or participant or sub-participant or transferee of BOS’ rights, liabilities or obligations in respect of (1) you or (2) a security provider who provides security or acts as surety for your liabilities and obligations to evaluate the transaction intended to be the subject of the assignment, participation, sub-participation or transfer;
      30. any person to whom BOS or any of the Companies is under an obligation or otherwise required to make disclosure under the requirements of any law binding on or applying to BOS or any of the Companies, or any disclosure under and for the purposes of any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers with which BOS or any of the Companies are expected to comply, or any disclosure pursuant to any contractual or other commitment of BOS or any of the Companies with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or industry bodies or associations of financial services providers, all of which may be within or outside Singapore and may be existing currently and in the future; and/or
      31. any other party to whom you authorise us to disclose your Personal Data to.
  5. Use of Cookies and Related Technologies

    1. Our websites and platforms use cookies and other technologies. Cookies are small text files stored in your computing or other electronic devices when you visit our website and platforms for record keeping purposes. Cookies are stored in your browser’s file directory, and the next time you visit the website or platform, your browser will read the cookie and relay the information back to the website, platform or element that originally set the cookie. Depending on the type of cookie it is, cookies may store user preferences and other information.

    2. Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our websites or platforms. Web beacons are usually used in conjunction with cookies and primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.

    3. We may employ cookies and other technologies as follows:

      1. tracking information such as the number of visitors and their frequency of use, profiles of visitors and their preferred sites;
      2. making our websites and platforms easier to use. For example, cookies may be used to help speed up your future interactions with our websites and platforms;
      3. to better tailor our products and services to your interests and needs. For example, cookies information may be identified and disclosed to our vendors and business partners to generate consumer insights;
      4. collating information on a user’s search and browsing history;
      5. when you interact with us on our websites and platforms, we may automatically receive and record information on our server logs from your browser. We may collect for the purposes of analysis, statistical and site-related information including, without limitation, information relating to how a visitor arrived at the website or platform, the browser used by a visitor, the operating system a visitor is using, a visitor's IP address, and a visitor's click stream information and time stamp (which may include for example, information about which pages they have viewed, the time the pages were accessed and the time spent per web page);
      6. using such information to understand how people use our websites and platforms, and to help us improve their structure and contents;
      7. using cookies that are necessary in order to enable our websites and platforms to operate, for example, cookies that enable you to log onto secure parts of our websites and platforms; and/or
      8. personalising the website and platform for you, including delivering advertisements which may be of particular interest to you and using cookie related information to allow us to understand the effectiveness of our advertisements.
    4. Some cookies we use are from third party companies to provide us with web analytics and intelligence about our websites and platforms. These companies collect information about your interaction with our websites and platforms. We use such information to compile statistics about visitors who interact with the websites, platforms and other OCBC online content, to gauge the effectiveness of our communications, and to provide more pertinent information to our visitors.

    5. If you do not agree to such use of cookies, you can adjust your browser settings. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies

    6. The way which cookies can be managed depends on your browser. The following links provide information on how to configure or disable cookies in each browser:

      1. Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
      2. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
      3. Internet Explorer: http://windows.microsoft.com/en-SG/internet-explorer/delete-manage-cookies#ie=ie-9
      4. Safari: http://support.apple.com/kb/HT1677?utm_source=Agillic%20Dialogue
      5. Safari for iPhone: http://support.apple.com/kb/ta38619
      6. Chrome for Android: https://support.google.com/chrome/answer/2392971?hl=en

      If you do not agree to our use of cookies and other technologies as set out in this Data Protection Policy, you should delete or disable the cookies associated with our websites and platforms by changing the settings on your browser accordingly. However, you may not be able to enter certain part(s) of our websites or platforms. This may also impact your user experience while on our websites or platforms.

  6. Data Security

    1. BOS will take reasonable efforts to protect Personal Data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, or that for example no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites and take any necessary precautions.

    2. While we strive to protect your Personal Data, we cannot ensure the security of the information you transmit to us via the Internet or electronic communication or when you use our electronic services, and we urge you to take every precaution to protect your Personal Data when you use such platforms. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.

    3. If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.

  7. Third-Party Sites

    1. Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Some of these third party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

  8. Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data

    1. If you:

      1. have any questions or feedback relating to your Personal Data or our Data Protection Policy;
      2. would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
      3. would like to obtain access and make corrections to your Personal Data records, please contact us as follows:
        Email: dpo@bankofsingapore.com
        Call: +65 6559 8000
        Write in: Data Protection Officer
        Bank of Singapore Limited
        63 Market Street
        #22-00 Bank of Singapore Centre
        Singapore 048942
    2. Please note that if your Personal Data has been provided to us by a third party (for example, The Central Depository Pte Ltd), you should contact that such party directly to make any queries, feedback and access and correction requests to BOS on your behalf.

    3. If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, BOS or any of the Companies may not be in a position to continue to provide its products or services to you, administer any contractual relationship in place, may also result in the termination of any agreements you have entered into with BOS or any of the Companies, and your being in breach of your contractual obligations or undertakings, and BOS’s or the Company’s legal rights and remedies in such event are expressly reserved.

  9. Governing Law

    1. This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

The purpose of this document ("Data Protection Policy") is to inform you of how BOS Trustee Limited manages Personal Data (as defined below) which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act"). Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

By interacting with us, submitting information to us, or signing up for any Services (as defined in paragraph 2.1(a) below) offered by us, you agree and consent to BOS Trustee Limited (including its related corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents ("Representatives") (the Companies and Representatives collectively referred to herein as "BOSTL", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to BOSTL in respect of your Personal Data, and your consents herein are additional to any rights which to any of the Companies may have at law to collect, use or disclose your Personal Data.

BOSTL may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated from time to time on our website http://www.bankofsingapore.com/Data-Protection-Policy.html. Please check back regularly for updated information on the handling of your Personal Data.

  1. Personal Data

    In this Data Protection Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

    Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, transactional data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us (including in the form of biometric data), or via other forms of interaction with you.

  2. Collection of Personal Data

    1. Generally, we collect Personal Data in the following ways:

      1. when you submit any forms, for example, application forms or other forms or documents relating to any of our services, including but not limited to trust services or company management / administration services (the "Services");
      2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our Services;
      3. when you interact with our BOSTL staff, whether directly or through the relationship managers, marketing associates and wealth planners of the Companies, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and emails;
      4. when your images are captured by us via closed-circuit television cameras ("CCTV") while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;
      5. you request that we contact you, or include you in an email or other mailing list; or when you respond to our request for additional Personal Data;
      6. when we seek information about you and receive your Personal Data from third parties in connection with the Services, for example, from referrers, insurance brokers, any of the Companies, business partners, public agencies or the relevant authorities; and/or
      7. when you submit your Personal Data to us for any other reason.
    2. If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, beneficial owners, authorised signatories, directors, shareholders, officers of a company, partners or members of a partnership, settlor, trustees, beneficiaries, protectors or grantors of trust, power of attorney holders, surety, third party security providers, provider of funds, founders, employers, business partners and/or employees, payees of designated payments, representatives, agents or nominees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.

    3. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Services you have requested. You agree to inform BOSTL immediately of any change of facts or circumstances which may render any information or Personal Data previously provided inaccurate, untrue or incorrect and provide any information or documentation as BOSTL may reasonably require for the purposes of verifying the accuracy of the updated information or Personal Data.

  3. Purposes for the Collection, Use and Disclosure of Your Personal Data

    1. Generally, BOSTL collects, uses and discloses your Personal Data for the following purposes:

        1. responding to, processing and handling your complaints, queries, requests, feedback and suggestions;
        2. verifying your identity and customer due diligence;
        3. managing the administrative and business operations of the Companies and complying with internal policies and procedures;
        4. verifying or confirming trade orders or instructions from you or for your account, including but not limited to instructions on fund transfers or remittances;
        5. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
        6. matching any Personal Data held which relates to you for any of the purposes listed herein;
        7. preventing, detecting and investigating crime, including fraud and money-laundering or terrorist financing, and analysing and managing commercial risks;
        8. managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
        9. managing and preparing reports on incidents and accidents;
        10. providing media announcements and responses, for example, in relation to complaints or law suits;
        11. complying with any applicable rules, laws and regulations, codes of practice or guidelines, obligations, requirements or arrangements for collecting, using and disclosing Personal Data that apply to BOSTL or that it is expected to comply, according to:
          1. any law binding or applying to it within or outside Singapore existing currently and in the future;
          2. any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Singapore existing currently and in the future;
          3. any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers that is assumed by or imposed on BOSTL by reason of its financial, commercial, business, or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations;
        12. to assist in law enforcement and investigations by relevant authorities;
        13. in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
        14. archival management (including but not limited to warehouse storage and retrievals); and/or
        15. any other purpose relating to any of the above.

      These purposes may also apply even if you do not maintain any account(s) with us, or have terminated these account(s).

    2. In addition, BOSTL collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:

      1. If you are a prospective customer:
        1. evaluating your needs and objectives and providing recommendations to you as to the type of Services suited to your needs;
        2. assessing and processing any applications or requests made by you for the Services offered by BOSTL; and/or
        3. any other purpose relating to any of the above.
      2. If you are a customer, settlor, beneficiary or a "Trust Relevant Party" as defined under MAS Notice TCA-N03, ultimate beneficial owner, appointed representative (including but not limited an individual having a power of attorney), employee, director, shareholder, guarantor or such other individual related to a trust or company managed/administered by BOSTL:
        1. opening, maintaining or closing of accounts and our establishing or providing the Services;
        2. where account or relationship managers or agents have been assigned to service your account or portfolio, using your telephone number(s) to contact you from time to time in order to take your instructions, and/or provide you with information, updates, or recommendations and / or in accordance with the terms and conditions of our agreement with you;
        3. facilitating the continuation or termination of the trust or company management/administration relationship or the daily operation of the Services and providing client servicing (including but not limited to responding to individual requests by customers, and providing customer satisfaction);
        4. facilitating the transfer of funds within banking accounts held with any of the Companies or from such accounts to external banking accounts and vice versa;
        5. administering exceptional approvals, fee adjustments or waivers;
        6. dealing with investment products (for example, bonds, derivatives, equities, funds);
        7. customer outreach and relationship management;
        8. designing services or related products for customers’ use; and/or
        9. any other purpose relating to any of the above.
      3. If you are an employee or agent of a referrer or other intermediary:
        1. marketing services and products;
        2. processing commission remuneration;
        3. performing due diligence and reference checks; and/or
        4. any other purpose relating to any of the above.
      4. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by BOSTL:
        1. managing project tenders or the supply of goods and services;
        2. processing and payment of vendor invoices; and/or
        3. any other purpose relating to any of the above.
      5. If you are a party or a counterparty to a transaction (for example, a beneficiary of a fund transfer or payment):
        1. providing cash, payment and transactional services; and/or
        2. any other purpose relating to any of the above.
      6. If you sit on the BOSTL Board of Directors:
        1. facilitating appointment to the Board (including but not limited to managing the publication of directors’ statistics on annual reports and circulars);
        2. complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies or conducting due diligence);
        3. administrative matters (including but not limited to the maintenance of statutory registers and lodgement of directors’ fee);
        4. managing insurance programmes; and/or
        5. any other purpose relating to any of the above.
    3. In addition, where permitted under the Act, BOSTL may also collect, use and disclose your Personal Data to send you details of Services either to our customers generally, or which we have identified may be of interest to you (which we may describe in our documents and agreements as "Additional Purposes" for the handling of Personal Data).

    4. If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, BOSTL may contact you using such Singapore telephone number(s) (including via voice calls, text , fax or other means) with information about our Services (including discounts and special offers).

    5. In relation to particular Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

  4. Disclosure of Personal Data

    1. BOSTL will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be provided, for the purposes listed above (where applicable), to the following entities or parties, whether they are located overseas or in Singapore:

      1. BOSTL’s related corporations;
      2. counterparties and their respective banks in relation to fund transfers for your account, including fund transfers, payments and drawing of cheques;
      3. third party recipients of BOSTL reference letters;
      4. companies providing services relating to insurance and/or reinsurance to BOSTL;
      5. agents, contractors, vendor, installer or third party service providers who provide operational services to BOSTL, such as courier services, telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival, customer support investigation services or other services to BOSTL;
      6. vendors or other third party service providers in connection with the Services offered by BOSTL;
      7. credit reporting agencies;
      8. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or any debt or asset sale) involving any of the Companies;
      9. credit card companies and their respective service providers in respect of credit cards held by you;
      10. our professional advisers such as our auditors and lawyers;
      11. lawyers who are appointed by you;
      12. third parties who provide due diligence services in connection with you or any individual in relation to your trust or company;
      13. relevant government regulators, government ministries, statutory boards or authorities or law enforcement agencies, whether local or overseas, including the Monetary Authority of Singapore, Inland Revenue Authority of Singapore, Commissioner of Charities, the Accounting and Corporate Regulatory Authority and the Insolvency and Public Trustee Office, to comply with any directions, laws, rules, guidelines, regulations or schemes issued or administered by any of them, as well as to comply with listing and other requirements or directions of Singapore Exchange Limited and/or any other relevant securities exchange;
      14. surveyors, auctioneers, valuers or other third parties in relation to loans and other credit facilities such as mortgages;
      15. the Central Provident Fund Board ("CPF") and its agent banks in relation to CPF investment products, payment schemes and processing excess payment refunds;
      16. financial institutions, brokerage houses, clearing houses, depository, depository agents, managers, administrators, fund houses, registrars, custodians, external banks, the Central Depository, nominee banks, and investment vehicles in relation to asset management and investment product settlement processing;
      17. Credit Counselling Singapore, and collection and repossession agencies in relation to the enforcement of repayment obligations for loans and other credit facilities;
      18. external business and charity partners in relation to corporate promotional events;
      19. third parties who organise promotional or marketing events, seminars or trainings;
      20. telecommunications companies, the National Trades Union Congress, Singapore Press Holdings and local town councils and any other billing entities in relation to processing the payment of bills;
      21. any person to whom BOSTL or any of the Companies is under an obligation or otherwise required to make disclosure under the requirements of any law binding on or applying to BOSTL or any of the Companies, or any disclosure under and for the purposes of any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers with which BOSTL or any of the Companies are expected to comply, or any disclosure pursuant to any contractual or other commitment of BOSTL or any of the Companies with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or industry bodies or associations of financial services providers, all of which may be within or outside Singapore and may be existing currently and in the future; and/or
      22. any other party to whom you authorise us to disclose your Personal Data to.
  5. Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data

    1. If you:

      1. have any questions or feedback relating to your Personal Data or our Data Protection Policy;
      2. would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
      3. would like to obtain access and make corrections to your Personal Data records, please contact BOSTL as follows:
        Email: dpo.sg@BOSTrustee.com
        Call: +65 6818 6478
        Write in: Data Protection Officer
        Data Protection & Governance Office
        BOS Trustee Limited
        63 Market Street
        #14-00
        Bank of Singapore Centre
        Singapore 048942
    2. Please note that if your Personal Data has been provided to us by a third party (e.g. The Central Depository Pte Ltd), you should contact such party directly to make any queries, feedback, and access and correction requests to BOSTL on your behalf.

    3. If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, BOSTL may not be in a position to continue to provide its Services to you, administer any contractual relationship in place, may also result in the termination of any agreements with BOSTL, and your being in breach of your contractual obligations or undertakings, and BOSTL’s legal rights and remedies in such event are expressly reserved.

  6. Governing Law

    1. This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

In this privacy notice, ‘we’ us’ and ‘our’ means:

Bank of Singapore Limited, 63 Market Street, #22-00 Bank of Singapore Centre, Singapore 048942, and the Bank of Singapore Limited (Dubai International Financial Centre Branch), Office 30-32, Level 28, Central Park Tower, Dubai International Financial Centre, Bank of Singapore Limited, Hong Kong Branch, 34/F & 35F One International Finance Centre, 1 Harbour View Street, Central, Hong Kong, (collectively, the “Bank”) and BOS Trustee Limited, 63 Market Street #14-00 Bank of Singapore Centre Singapore 048942 (the “Trustee”).

We are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information. It also provides information about your rights.

Please read the following carefully to understand our views and practices regarding your personal information.

  1. Who are we?

    Depending on which of our products and services you ask us about, buy or use, different companies within our organisation will process your information. Generally, the Bank provides private banking services, while the Trustee provides trustee and trust administration services to clients of the Bank.

  2. Scope of this Privacy Notice

    This Privacy Notice applies to any individual located within the European Economic Area1 (“EEA”, i.e. EU member states including Norway, Liechtenstein and Iceland) who enquire about, purchase or make use of our products and services provided by the Bank and/or Trustee.

    1For the purposes of this Privacy Notice, the European Economic Area shall comprise the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the UK, Iceland, Liechtenstein and Norway. (Iceland, Liechtenstein and Norway are not part of the EU, but are part of the European Economic Area, and the GDPR applies to them as well.)

  3. Ways in which we obtain personal information

    We may collect information about you from the following sources:

    1. Information we receive from you

      We obtain personal information about you through your interactions with us generally, including by telephone calls (which may be recorded), by email, via our websites, via application or other forms or face to face (e.g. in meetings). We collect personal information (such as your name, contact details, financial details, employment and education details, nationality, date and place of birth, marital status, passport or other identification details and details of visits to our premises) that you provide to us when you:

      1. enquire about our products and services;
      2. submit applications to open an account or to establish a trust or other entities forming part of the trust assets; and
      3. subsequently correspond with us.
    2. Information we collect about you

      We collect information about you by monitoring your access to our premises (e.g. CCTV). We also collect information about how you interact with our website, including IP addresses or other device information (you’ll find more information about this in our Cookie Statement).

    3. Information we receive from third parties

      We receive information about you from third parties (e.g. credit reference agencies).

  4. Categories of personal information

    We process two categories of personal information about you:

    1. Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you).
    2. Sometimes you may choose to give us special category information about you or others which may attract extra protections under data protection laws (e.g. information about sexual orientation may be revealed if you tell us that you are married or in a relationship and you also give us the name of your partner).
  5. How do we use your personal information?

    We process your personal information for the purposes set out in this notice. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.

    We process the following information:

    For the following purpose(s):

    Based on the following justification:

     

     

     

    Name, ID Number, Nationality, Passport Information, Tax Details, Date of Birth, Place of Birth, Residential Address, Business Address, Occupation, Signature, Employment History, Education Background, Financial Details, Criminal Records

    To facilitate our account opening process, our trust and other entities establishment process, our customer due diligence process and our vendor due diligence process, as well as to prevent fraud and abuse of our services.

    Necessary to perform our contract, to comply with our regulatory requirements and more generally in order to pursue our legitimate interest (see below) of managing our administrative and business operations and complying with internal policies and procedures.

    Financial and Transactional (e.g. details about your accounts with us and payments to and from your accounts with us)

    To enable us to process your transactions. To fulfil our Regulatory Reporting processes and facilitate fraud case handling and reporting (where required)

    Necessary to perform our contract and to comply with our regulatory requirements and more generally in order to pursue our legitimate interests (See below).

    Telephone Calls

    Monitoring of regulated activities, training and development

    To comply with our regulatory requirements and to pursue our legitimate interest (see below) to enhance the quality of our service.

    Particulars of any complaints

    To facilitate complaints handling and reporting

    To comply with our regulatory requirements

  6. Legitimate interests

    Legitimate interest is one of the legal reasons why we may process your personal information. We process your personal information for a number of legitimate interests, including managing all aspects of our relationship with you, for marketing, to help us improve our services and products, and in order to exercise our rights or handle claims.

    Taking into account your interests, rights and freedoms, legitimate interests which allow us to process your personal information include:

    1. to manage our relationship with you, our business and third parties who provide products or services for us;
    2. to make sure that complaints or queries are handled efficiently and to enhance our products and services;
    3. to keep our records up to date and to provide you with marketing as allowed by law;
    4. to develop and carry out marketing activities and to show you information that is of interest to you, based on our understanding of your preferences;
    5. to monitor how well we are meeting our performance expectations in the delivery of our services (e.g. call recording);
    6. to pursue our legitimate interest in managing the safety and security of our premises and services for the prevention, detection and prosecution of crime, security health and safety (e.g. CCTV Video images);
    7. to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect our (or our customers’ or other people’s) rights, property or safety;
    8. to exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with; and
    9. to take part in, or be the subject of, any sale, purchase, merger or takeover of all or part of our business.
  7. Do we use your personal information for direct marketing?

    With your permission, we may send you carefully selected information about our products and services. You have the right to opt out of receiving direct marketing at any time by contacting your Relationship Manager

  8. With which third parties do we share your personal information?

    We share your information for the purposes set out in this privacy policy, with the following categories of recipients :

    1. The Bank’s group of companies: We share your personal information among our group of companies, including our branches, subsidiaries, representative offices, parent company Oversea-Chinese Banking Corporation Limited (“OCBC”) and branches and subsidiaries of OCBC, in order to open your account with us, administer our services and products, provide you with customer support, process your payments, understand your preferences, send you information about products and services that may be of interest to you and conduct the other activities described in this Privacy Notice.
    2. Our service providers: We use other companies, agents or contractors to perform services on our behalf or to assist us with the provision of our services and products to you, including:
      1. infrastructure and IT service providers, including for email archiving.
      2. marketing, advertising and communications agencies.
      3. credit reference agencies
      4. external auditors and advisers.
      5. offsite archival storage providers

      In the course of providing such services, these service providers may have access to your personal information. However, we will only provide our service providers with personal information which is necessary for them to perform their services, and we require them not to use your information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal information secure.

    3. Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

      We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.

    4. Third parties connected with business transfers:We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

      We will not sell your personal information to third parties.

      Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.

  9. Do we transfer personal information outside the EEA?

    We use global information systems. As a result, The Bank and Trustee transfers and processes your information to countries outside of the EEA to Singapore, Hong Kong, Dubai, and Philippines. This list of jurisdictions may be subject to change. We take steps to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with applicable data protection laws. Often, these safeguards include contractual safeguards. More information about these safeguards can be obtained by contacting:


    Email: dpo@bankofsingapore.com


    Write in: Data Protection Officer, Bank of Singapore Limited, 63 Market Street, #22-00 bank of Singapore Centre, Singapore 048942.

  10. What are your rights?

    The data protection laws in the EEA and in some other countries provide individuals with the following rights:

    1. Right of subject access: The right to make a written request for details of personal information we hold about you and to request a copy of that personal information.
    2. Right to rectification: The right to have inaccurate information about you rectified.
    3. Right to erasure ('right to be forgotten'): The right to have certain personal information about you erased.
    4. Right to restriction of processing: The right to request that your personal information is only used for restricted purposes.
    5. Right to object: The right to object to the use of personal information (including the right to object to marketing).
    6. Right to data portability: The right to ask for personal information you have made available to us to be transferred to you or a third party in machine-readable formats.
    7. Right to withdraw consent: We do not normally rely on consent as a basis for processing your personal information. We will only ask for your consent in very limited circumstances and, if we do so, will make it obvious to you when we are asking for that consent and what that is for. You have the right to withdraw any consent you have given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of use of your personal information prior to the withdrawal of your consent.

    These rights may not apply in all cases. If we are not able to comply with your request, we will explain why. In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If you would like more information about your rights or to exercise any of your rights, please contact:


    Email: dpo@bankofsingapore.com


    Write in: Data Protection Officer, Bank of Singapore Limited, 63 Market Street, #22-00 bank of Singapore Centre, Singapore 048942.


    You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:


    Telephone: +44 0303 123 1113


    Email: casework@ico.org.uk


    Website: www.ico.org.uk


    Web-form: www.ico.org.uk/concerns/


    Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF


    If you are in the EEA, you can also lodge a complaint with another supervisory authority which is based in the country or territory where:


    a. you are living,


    b. you work, or


    c. the alleged infringement took place.


    A list of the EU data protection supervisory authorities is available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

  11. How do we protect your personal information?

    We have implemented technical and organisational security measures to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorised service providers who need to know such information for the purposes described in this Privacy Notice; adopting security protocols on networks and systems; using email security settings when sending and/or receiving highly confidential emails; applying physical access controls such as marking confidential documents clearly and prominently, storing confidential documents in locked file cabinets; restricting access to confidential documents on a need-to-know basis; using privacy filters; disposal of confidential documents that are no longer needed, through shredding or similar means; using a mode of delivery or transmission of personal data that affords the appropriate level of security (e.g. registered post instead of normal post where appropriate); confirming the intended recipient of personal data as well as other administrative, technical and physical safeguards.


    While we endeavour to protect our systems, sites, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

  12. How long do we keep your personal information?

    We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. In general, we will keep your personal data for between seven (7) to twelve (12) years (depending on the type of information, and in accordance with our internal policies) after your relationship with us is terminated. However, there may be circumstances that mean we must retain your personal information for longer. In order to determine how long it is necessary to retain your personal information, we calculate retention periods in accordance with the following criteria:

    1. the currency of your relationship with us and the types of products or services you have with us;
    2. the length of time it is reasonable to keep records to demonstrate that we have fulfilled our obligations to you and under law;
    3. any limitation periods within which claims might be made;
    4. any retention periods prescribed by law or recommended by regulators, industry bodies or associations; and
    5. the existence of any relevant proceedings.
  13. How do we deal with children's privacy?

    Our services are not intended to be provided to children and we will never knowingly collect personal information from individuals under the age of thirteen (13) years without first obtaining verifiable parental consent. If you are under the age of 13 you should not provide information to us. If we become aware that a person under 13 has provided personal information to us without verifiable parental consent, we will remove such personal information from our files.

  14. How can you contact us?

    If there are any questions or concerns regarding this Privacy Notice, please contact us as follows:


    Email: dpo@bankofsingapore.com


    Write in: Data Protection Officer, Bank of Singapore Limited, 63 Market Street,#22-00 bank of Singapore Centre, Singapore 048942.

  15. Which version of this Privacy Notice applies?

    This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

    We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will notify you of these changes.


    18th Oct 2019

  16. Cookie Statement

    In order to meet customer expectations and improve the services offered on our website, Bank of Singapore Limited, 63 Market Street, #22-00 Bank of Singapore Centre, Singapore 048942 may use cookies. If you want to learn more about what are cookies, how they're used and what your choices are, you can read more here.

    1. What are cookies?

      Cookies are small text files stored in your computing or other electronic devices which allow us to remember you or other data about you. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on an electronic device. All web-browsers offer the option to refuse any cookie, and if you refuse our cookie then we do not gather any information on that visitor.

    2. How are cookies used?

      Cookies are used for different purposes. We may employ cookies in order for our server to recognise a return visitor as a unique user including, without limitation, monitoring information relating to how a visitor arrives at the website, what kind of browser a visitor is on, what operating system a visitor is using, a visitor's IP address, and a visitor's click stream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).

    3. What types of cookies do we use?

      Cookies can generally be put into one of the following four categories:

      1. Strictly necessary cookies, which enable services you have specifically asked for
      2. Performance cookies, which collect anonymous information on the pages you have visited
      3. Functionality cookies, which remember the choices you have made to improve your experience
      4. Targeting cookies, which collect information about your browsing habits in order to make advertising relevant to you and your interests

      We use the following cookies on our website:

      Cookie name

      Category

      Purpose

      First / Third Party

      JSESSIONID

      Strictly necessary cookies

      This is required to have client session stickiness with application server

      First Party

      WASSID & WSATAR

      Strictly necessary cookies

      Used to track and authenticate user login

      First Party

      AMCV_###@AdobeOrg

      Functionality and performance cookies

      This cookie is used by our analytics software, Adobe Analytics, to identify a unique visitor.

      First and Third Party

      gpv

      Functionality and performance cookies

      This cookie stores the quantity of pages you view when visiting the Websites

      First and Third Party

      s_cc

      Functionality and performance cookies

      This cookie allows Adobe Analytics to determine whether or not cookies are enabled in your browser.

      First and Third Party

      s_ppv

      Functionality and performance cookies

      Stores information on the percentage of the page displayed

      First and Third Party

      s_ppvl

      Functionality and performance cookies

      Stores information on the percentage of the page displayed to you

      First and Third Party

      s_sq

      Functionality and performance cookies

      This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous links that you clicked on the Websites.

      First Party

      _ga

      Functionality and performance cookies

      Google Analytics to determine that two distinct hits belong to the same user across sessions

      First and Third Party

      _gat

      Functionality and performance cookies

      Google analytics to measure how users interact with website content as a user journey between web pages

      Third Party

      _gid

      Functionality and performance cookies

      To store and update a unique value for each page visited for google analytics

      Third Party

    4. What are your choices?

      Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain parts of our website.


      To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the "Help" function in your browser to locate the settings you need.


      You can also find helpful information about cookies at http://www.youronlinechoices.eu and http://www.international-chamber.co.uk/our-expertise/digitaleconomy.


      If you have any questions, suggestions, or comments about this Cookie Statement, send an email to dpo@bankofsingapore.com. Our Cookie Statement may also be amended from time to time – so visit this page regularly to stay up to date.