In line with the culture of our parent, OCBC Bank, we are focused on building enduring relationships with clients by making fair dealing the basis of our business. In our dealings with you:
- You will be offered only products and services that you need or are suitable for you
- You will deal only with competent staff who can give quality advice and recommendations
- You will be able to make informed decisions because we will provide clear, relevant and timely information
- Your complaints, if any, will be handled independently, effectively and promptly
Fair dealing is embedded in the Purpose and Values that are the bedrock of both banks, especially in our Value of Integrity. These Values – the others are Customers, People, Teamwork, Prudent Risk Taking and Effectiveness – are continuously and consistently instilled as principles both to guide decisions and behaviour, and to inspire our people.
We are a subsidiary of OCBC Bank, the World’s Strongest Bank for two years, 2011 and 2012 – as ranked by Bloomberg Markets.